Return & Refund Policy

Last Updated: June 2026

At Nosein, customer satisfaction is important to us. We want you to shop with confidence knowing that if you are not completely satisfied with your purchase, you may be eligible to return eligible items in accordance with the terms outlined in this Return & Refund Policy.

This policy explains the conditions, timelines, and procedures for returns, refunds, exchanges, and related matters for purchases made through Nosein.

Overview

Nosein sells apparel products including shirts, pants, skirts, dresses, and other fashion items. We strive to ensure that every product meets our quality standards before shipment.

If you are not satisfied with your order for any reason, you may request a return within our eligible return period.

Return Eligibility

Customers may request a return within 60 days of receiving their order.

To qualify for a return, the item must generally meet the following conditions:

• Item is returned within 60 days of delivery.
• Item is in its original condition.
• Item has not been excessively worn, damaged, altered, or misused.
• Original tags, labels, and packaging are included whenever possible.
• Proof of purchase or order confirmation is provided.

We reserve the right to inspect returned merchandise before approving a refund or exchange.

Return Period

The return period begins on the date the order is marked as delivered by the shipping carrier.

Return requests submitted after the 60-day period may not be eligible for approval.

Items Eligible for Return

The following products are generally eligible for return if they meet the conditions stated in this policy:

• Shirts
• Pants
• Skirts
• Dresses
• Fashion apparel accessories (where applicable)
• Incorrectly shipped items
• Damaged items received during delivery
• Defective merchandise

Eligibility is subject to inspection and verification by Nosein.

Non-Returnable Items

For hygiene, safety, operational, or legal reasons, certain items may not be eligible for return.

Examples may include:

• Items showing significant signs of wear or use
• Products damaged by misuse
• Products altered after delivery
• Items missing essential components
• Gift cards, if offered
• Final-sale or clearance items specifically marked as non-returnable

If a product is designated as non-returnable at the time of purchase, that designation will take precedence.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what was ordered, please contact us promptly.

To help us resolve the issue efficiently, please provide:

• Order number
• Description of the issue
• Clear photographs of the item
• Photographs of packaging if applicable

Once reviewed, we will determine the most appropriate resolution, which may include:

• Replacement
• Exchange
• Refund
• Store credit (if applicable)

How to Request a Return

To initiate a return, please contact our customer support team.

When contacting us, please include:

• Full name
• Order number
• Email address used for the purchase
• Reason for return
• Photos if the item is damaged or defective

Our team will review your request and provide return instructions if the request qualifies under this policy.

Returns sent without prior authorization may experience delays in processing.

Return Process

The return process generally follows these steps:

Customers are encouraged to package returned items carefully to prevent damage during transit.

Return Shipping

Customers may be responsible for return shipping costs unless:

• The wrong item was shipped.
• The item arrived damaged.
• The item arrived defective.
• The return is required due to an error by Nosein.

In situations where Nosein is responsible for the issue, reasonable return shipping costs may be covered or reimbursed at our discretion.

Exchanges

Eligible items may be exchanged for a different size, color, or replacement item when inventory is available.

Exchange requests are subject to:

• Product availability
• Eligibility review
• Return approval

If a requested replacement is unavailable, a refund may be issued instead.

Refund Policy

Once an approved return is received and inspected, the refund process will begin.

Eligible refunds are issued to the original payment method used during checkout whenever possible.

Customers will not be charged any restocking fees for approved returns.

No Restocking Fees

Nosein believes in transparent and customer-friendly service.

For approved returns:

• No restocking fees apply.
• No return processing fees apply.
• No administrative refund fees apply.

The amount approved for refund will not be reduced by any Nosein-imposed return fees.

Refund Inspection Process

Before a refund is issued, returned products may undergo inspection to verify:

• Product identity
• Product condition
• Return eligibility
• Compliance with this policy

Inspection helps ensure fairness and protects both customers and Nosein from fraudulent return activity.

Partial Refunds

In certain circumstances, a partial refund may be issued if:

• Returned items are not in original condition due to customer handling beyond normal inspection.
• Parts or components are missing.
• Products show signs of misuse not caused by shipping or manufacturing defects.

Any partial refund decision will be communicated to the customer before final processing.

Late or Missing Refunds

If you have not received your refund after receiving confirmation that it was processed:

1. Check your bank account.
2. Contact your credit card provider.
3. Contact your financial institution.
4. Allow additional processing time depending on your payment provider.

Financial institutions may require additional time before posting refunded funds to your account.

If concerns remain after these steps, please contact our support team.

Order Cancellations

Orders may be canceled before shipment whenever possible.

If an order has not yet entered fulfillment or shipping, a cancellation request may be approved.

Once an order has been shipped, cancellation may no longer be possible, and the order may instead qualify for return under this policy.

Refused Deliveries

If a shipment is refused by the customer and returned to Nosein, the order may be treated as a return.

Once the returned shipment is received and inspected, any eligible refund will be processed according to this policy.

Fraud Prevention

To protect customers and maintain fair business practices, Nosein reserves the right to deny return or refund requests involving:

• Fraudulent activity
• Abuse of return privileges
• False claims
• Unauthorized chargeback misuse
• Suspicious purchasing behavior

Any such decisions will be made after review of available information.

Contact Information

If you have questions regarding returns, refunds, exchanges, or eligibility requirements, please contact our customer support team.

Nosein Customer Support

Our support team will be happy to assist with return requests, refund inquiries, and any concerns regarding your order.

Policy Updates

Nosein reserves the right to modify or update this Return & Refund Policy at any time to reflect operational, legal, or business changes.

Any revisions become effective immediately upon publication on our website. Continued use of the website following any updates constitutes acceptance of the revised policy.

Thank you for shopping with Nosein. We appreciate your trust and are committed to providing a fair, transparent, and customer-focused return and refund experience.